Refund Policy

1. Free Trials

If a free trial is offered, you can cancel anytime during the trial to avoid being charged. If you are charged after a trial ends, the subscription is considered active and standard refund rules apply.

2. Monthly Subscriptions

Cancellation requests must be submitted before the next billing date to prevent renewal. Once a monthly charge has been processed, the subscription remains active for the remainder of that billing cycle. Payments for an active monthly billing period are non-refundable, except in confirmed cases of billing errors or unauthorized charges as outlined below.

3. Annual Subscriptions

Annual plans are billed in advance for a full twelve-month term. If you choose not to renew, cancellation must be submitted prior to the renewal date. The subscription will remain active through the end of the paid annual term. Because annual plans are discounted and reserved for long-term use, payments are non-refundable once processed, except where required under applicable law or in confirmed cases of billing errors or unauthorized charges.

4. Seat Changes, Upgrades & Downgrades

Changes to seat counts or subscription tiers take effect immediately.

• Adding seats or upgrading: The prorated cost for the remainder of the billing period is added to the next invoice.
• Removing seats or downgrading: Any unused value is issued as a credit applied to future invoices. No cash refunds are provided for seat reductions or downgrades.

All adjustments are reflected in subsequent invoices.

5. Billing Errors and Unauthorized Charges

If you believe you were charged incorrectly (for example, duplicate charge, wrong plan, wrong seat count) or you suspect an unauthorized payment method was used, contact support within 30 days of the charge date. If we confirm an error, we will issue a refund or credit as appropriate.

6. How Refunds Are Issued

Approved refunds are issued back to the original payment method when possible. After a refund is initiated, it typically appears on the customer's statement in about 5 to 10 business days, depending on the bank or card issuer.

7. Non-Refundable Items

Unless required by law, we do not refund:

• Partially used billing periods (except confirmed billing errors)
• Fees charged by banks, card issuers, or currency conversion providers
• Services delivered through enterprise or custom agreements (those are governed by the contract)

8. Chargebacks and Disputes

If you file a chargeback instead of contacting us first, we may suspend the account while the dispute is investigated. We request that you contact support before initiating a chargeback so we can investigate and resolve the matter efficiently.

9. Changes to This Policy

We may update or modify this Refund Policy from time to time to reflect changes in our services, billing practices, or legal requirements. The updated version will be posted on our website with a revised effective date. For material changes, we may provide additional notice via email or within the platform. Continued use of REMI after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Refund Policy or need to report a billing issue, please reach out to us at contact@easyrem.ai